Chat with us, powered by LiveChat

SHIPPING & RETURN POLICY

PHYSICAL PRODUCTS

(Last Updated 08/12/19)

 

DraftOps.com offers a variety of shipping options so your order arrives when you need it. Shipping and handling charges depend on the destination of your order. Please see below to determine shipping costs. The posted delivery times are estimates but will help you identify the shipping option that is right for you. 

Please note that we process orders very quickly, this means that once an order is placed we are unable to modify your shipping method. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.

Shipping & Handling Charge (Cont 48)

Ground
2-7 Business days*

$15.00

3rd Day
3 Business days*

$25.00 – $40.00

2nd Day
2 Business days*

$41.00 – $74.00

Next Day
1 Business day*

$75.00 – $125.00

We charge you what we get charged.  For estimates, we will email you to obtain your approval via email and or text and we will not ship until you approve via these above-mentioned platforms.

RETURNS

If you are not happy with your purchase for any reason, we will be happy to accept a return. We do not accept exchanges at this time. You may return your purchase within 15 days of your original order. Items being returned must be in their original condition, undamaged, no writing on trophies. Customers are responsible for all return shipping charges and we charge a 25% restocking fee.  Please note that we take pictures of all items in the packaging material before shipping to document that the product is undamaged, the certificate of authenticity for sports memorabilia and other pertinent shipping & handling information to protect all parties involved.

Please request a return authorization number (Contact Us) and include the Return Copy in your package to help us process your return. We only accept returns from purchases made on draftops.com. After processing, please allow 5-7 business days for a credit to appear on your account. Original shipping costs are non-refundable.

If you do not have the original packing slip, please include a note inside the return package with the following information: the reason for returning item(s), order number, purchaser’s name, address, and telephone number. Your order number can be found in your confirmation/shipment email, through Order History in ‘My Account’ on DraftOps.com, or by emailing me:  jose@draftops.com

To find the UPS location nearest to you, please go to www.ups.com/dropoff

Still, have questions about Carhartt.com returns? Email Jose@draftops.com or give us a call at 1-888-784-9991

Mail Returns to: 
DraftOps

703 Pier Avenue

Building B, Unit #711

Hermosa Beach, CA 90254

ORDER CANCELLATION POLICY

We want you to get your order as soon as possible, so we begin processing it immediately after you place it. Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to clicking the ‘Place Order’ button on the checkout page.

If you have questions about your order, please contact me directly: jose@draftops.com

Contact Me